Frequently Asked Questions
How can I book a car?
You can book a car online, providing all necessary information, or contact our customer service team. They will assist you in selecting the vehicle, arranging the rental dates, and providing any other necessary information. Please note – car rental reservation is only the 1st step of the car rental process. The 2nd step is provide necessary documents with the security deposit paid (credit card pre-authorization in-person or wire prepayment to bank account), when you will visit our rental location office.
How to know that my car rental booking is confirmed?
You will receive a booking confirmation email from us. With this you will know that your booking is confirmed.
Can I cancel my booking and get a refund?
The cancellation should be made online or in written form via e-mail to info@r4rental.com
A booking can be cancelled free of charge 48 hours before the start of the rental period. In the event of cancellation, the payment already made towards the rental will be refunded, minus administration fee.
If the booking is cancelled in less than 48 hours of the rental start time, the cancellation charge will be the amount of the rental charge (including any extras and charges) for 1 rental day and the administration fee.
If the booking was not cancelled and customer didn’t show up (no-show), the cancellation charge will be the full amount paid (including any extras and charges).
Administration fee – in case of booking cancellation, we have the right to charge up to 50 EUR to cover our administration and banking costs. If the client has paid in advance for the booking, the administration fee would be deducted from the amount to be refunded.
What is necessary to provide to get the car from your rental station?
We assume you already made a car rental booking and you received a confirmation email from us. Customer must fulfill all the general terms and conditions:
– driver has at least 3 year driving experience with valid B category driving license;
– valid passport or ID card;
– security deposit is prepaid with wire payment to our bank account or credit card pre-authorization in-person;
– signed rental contract.
What is the security deposit? Is it the same deposit for the booking? Will I receive it back?
The security deposit is not the same sum you pay for the booking. We take the security deposit from 500 EUR to 1500 EUR (depending on the risk – driver experience, recurring customer or new, vehicle type). We inform customer about the amount we will require for the security deposit paid shortly after the booking. The security deposit can be paid with wire transfer to our bank account or by credit card pre-authorization (in-person). The security deposit is a collateral to cover costs and issues related to rented vehicle – vehicle was returned with/or without damages, cleanness of the vehicle, fuel tank full/or not, vehicle was returned on time/or not, etc. – more information, please check Rental Terms page). If there will be no cost related issues with your rented vehicle, we will return your security deposit in full during 2 weeks after the vehicle was returned.
How much is the fine if you return it late?
It depends “how late?” and “have you informed us about the delay at least 4 hours before the vehicle return deadline?”. Our rental station standard working hours are from 09:00 am to 18:00 pm (Sunday is closed).
If your vehicle return delay is only 1 hour or less and you return the vehicle within our standard working hours, and you have prior informed our office about he delay, we will not charge you (one-hour grace period will be applied). If the vehicle is returned outside the grace period, there will be a charge of an additional day and 80 EUR fee can be applied.
What if the car is damaged or in accident?
You need to contact our customer service team. We will assist you.
In the event of an accident, vehicle damage, theft, engine breakdown or other similar circumstances the user is required to:
• Ensure the prevention of further damage to the rented vehicle until the takeover by the lessor;
• Record the names and addresses of witnesses and participants;
• Call the police and procure a record of the events, except in the case of motor breakdown;
• Inform the nearest office of the lessor of the events.
• The user of the vehicle is obliged to report any damage done to the vehicle to the police.
More information – please see the Rental Terms page.
Is there insurance in case of an accident?
Yes. A lot depends on the type and conditions of the exact accident. At at vehicle booking or pick up it is important to choose the vehicle insurance package with or without an extra coverage. There are different coverage packages which are adjusted to your needs and abilities, from decreased damage excess to no excess at all.
CDW
Collision Damage Waiver limits the driver’s responsibility for damages done to the vehicle.
The damage done to the vehicle will be charged according to the repair price list.
Theft protection (TP)
Theft protection (TP) limits the driver’s responsibility in cases of vehicle theft or damages done due to theft or attempted theft to the excess amount, which is subject to the terms of the rental agreement.
CDW +
Collision Damage Waiver plus reduces the damage excess (self-risk).
Super Collision Damage Waiver (SCDW)
is coverage that reduces responsibility to 0 in case of damage to the vehicle exterior, glass and tires.
In case of a traffic accident, theft, breakdown or similar the client is obliged to:
• keep the vehicle safe until the time it is picked up by the lessor;
• take the names and addresses of every witness and participant;
• call the police and procure their record except in the case of motor breakdown;
• give a statement as soon as possible in the nearest office of the lessor.
In the case that the user does not procure a police report, all accepted coverages such as TP / CDW, CDW + or SCDW are considered invalid due to the client’s failure to comply with the provisions of the rental agreement and general terms and conditions.
More information please see Reservation Terms and Rental Terms pages.
What happens if I am late for my pickup time?
It depends “how late?” and “have you informed us about the delay at least 4 hours before the vehicle pickup deadline?”. Our rental station standard working hours are from 09:00 am to 18:00 pm (Sunday is closed).
We will try to help you. You must try to pickup the vehicle within our working hours and inform us about the delay. The additional fee can be applied if you will come outside our standard working hours.
Without informing us about the delay, your booking can be cancelled with status “no-show”.
More information – please see Reservations Terms page.
What happens if during my rental period I need to prolong the rental contract and return my rented vehicle later?
It depends on the availability of the vehicle for the extra days you need.
We will try to help you, but you need to inform our rental office in written form as soon as possible. If the exact vehicle will be available for the rental, we will extend your rental contract.