Frequently Asked Questions

How can I book a car?

You can book a car online, providing all necessary information, or contact our customer service team. They will assist you in selecting the vehicle, arranging the rental dates, and providing any other necessary information. Please note – car rental reservation is only the 1st step of the car rental process. The 2nd step is provide necessary documents with the security deposit paid (credit card pre-authorization in-person or wire prepayment to bank account), when you will visit our rental location office.

How to know that my car rental booking is confirmed?

You will receive a booking confirmation email from us. With this you will know that your booking is confirmed.

Can I cancel my booking and get a refund?

The cancellation should be made online or in written form via e-mail to info@r4rental.com

A booking can be cancelled free of charge 48 hours before the start of the rental period. In the event of cancellation, the payment already made towards the rental will be refunded, minus administration fee.
If the booking is cancelled in less than 48 hours of the rental start time, the cancellation charge will be the amount of the rental charge (including any extras and charges) for 1 rental day and the administration fee.
If the booking was not cancelled and customer didn’t show up (no-show), the cancellation charge will be the full amount paid (including any extras and charges).
Administration fee – in case of booking cancellation, we have the right to charge up to 50 EUR to cover our administration and banking costs. If the client has paid in advance for the booking, the administration fee would be deducted from the amount to be refunded.

What is necessary to provide to get the car from your rental station?

We assume you already made a car rental booking and you received a confirmation email from us. Customer must fulfill all the general terms and conditions:

– driver has at least 3 year driving experience with valid B category driving license;

– valid passport or ID card;

– security deposit is prepaid with wire payment to our bank account or credit card pre-authorization in-person;

– signed rental contract.

What is the security deposit? Is it the same deposit for the booking? Will I receive it back?

The security deposit is not the same sum you pay for the booking. We take the security deposit from 500 EUR to 1500 EUR (depending on the risk  – driver experience, recurring customer or new, vehicle type).  We inform customer about the amount we will require for the security deposit paid shortly after the booking. The security deposit can be paid with wire transfer to our bank account or by credit card pre-authorization (in-person). The security deposit is a collateral to cover costs and issues related to rented vehicle – vehicle was returned with/or without damages, cleanness of the vehicle, fuel tank full/or not, vehicle was returned on time/or not, etc. – more information, please check Rental Terms page). If there will be no cost related issues with your rented vehicle, we will return your security deposit in full during 2 weeks after the vehicle was returned.

How much is the fine if you return it late?

To book a car, you need to contact our customer service team. They will assist you in selecting the vechicle, arranging the rental dates, and providing any other necessary information.

What if the car is damaged or in accident?

To book a car, you need to contact our customer service team. They will assist you in selecting the vechicle, arranging the rental dates, and providing any other necessary information.

Is there insurance in case of an accident?

To book a car, you need to contact our customer service team. They will assist you in selecting the vechicle, arranging the rental dates, and providing any other necessary information.

What happens if I am late for my pickup time?

To book a car, you need to contact our customer service team. They will assist you in selecting the vesicle, arranging the rental dates, and providing any other necessary information.

What happens if I am late to return the rented car or return it on a later date than agreed in contract?

To book a car, you need to contact our customer service team. They will assist you in selecting the vesicle, arranging the rental dates, and providing any other necessary information.

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